At Furnituretoday, we want your shopping experience to be as enjoyable and as easy as possible. We want to give you all the information you need throughout the order process, and because we care about our customers and the service they expect, you can rely on us to keep you informed every step of the way. Don't just take our word for it, we are delighted that our customers take the time to give us their feedback and you can read a selection of their comments here: Customer Testimonials.
We have over 28 years of experience in the furniture industry. Our buyers travel the world sourcing new and exciting design-led furniture giving you an unparalleled choice of beautiful pieces at the best possible prices.
From placement of your order, we are constantly monitoring its progress, and our quick and reliable Customer Support Team are always on hand to answer any questions you might have along the way.
In the unlikely event of you being unhappy with your purchase, we are also happy to offer a ‘10 Day Money Back Guarantee’. For more information on our Returns Policy, please see our full Terms and Conditions.
With Furnituretoday, your personal details are completely secure throughout your purchase as we use one of the safest online payment services available. Paying for your order should be as easy as possible, we accept all major credit cards and debit cards. You can also pay by cheque if you wish, or take advantage of one of our several different finance options. We are currently updating our finance options.
Please contact sales@furnituretoday.co.uk should you require any further information.
We are extremely proud of our Delivery Service offering a Premier Two-Man Delivery Service for larger items or a Courier Service for smaller pieces of furniture. For further information regarding Deliveries, please see below.
Should you have any questions or queries, please do not hesitate to contact us, either at sales@furnituretoday.co.uk or on 0800 840 9575.
Delivery Information
At Furnituretoday, we are extremely proud of our Delivery Service. We use two methods of delivery, both intended to make receiving your order as simple as possible.
As standard we offer a Premier Two-Man Delivery Service at a cost of only £28 to anywhere on the UK mainland and some smaller items and small orders will be sent by parcel courier at a cost of just £16. You will NOT incur any additional surcharges even in the Scottish Highlands.
Premier Two-Man Delivery Service
You will be advised by email when your order is due into our delivery warehouse.
Our Customer Support Team will then call to arrange a delivery date and will offer a 4 hour time slot with a 1 hour pre call for the day of delivery.
On delivery, your order will be unloaded and delivered into the room of your choice, providing there is reasonable access for this to take place. All deliveries require a signature from an adult when receiving the order.
When you place your order, you may be sent a Delivery Questionnaire. This is sent especially to customers who have orders for large pieces of furniture, and will enable us to determine whether the items you have ordered will be easily delivered into your home.
Courier Delivery Service
Small pieces of furniture, smaller orders and some home assembly items will be delivered by courier. The delivery charge may build up from £16, but will not exceed £28.
Once your order has been picked from stock, it will be packaged for delivery to you, and collected by courier. You will receive an email on the day of collection from our Customer Support Team, advising you that delivery will take place the next day. Courier deliveries will take place between 9am and 6pm, Monday to Friday. If you are unable to take the delivery on the day allocated, the courier will leave an Attempted Delivery Notification, which will ask you to contact them to rearrange another delivery at your earliest convenience. If you have specific days in the week that are more convenient to receive a delivery, please let our Customer Support Team know when your order has been acknowledged, and we will endeavor to deliver on these days, wherever possible. All courier deliveries will require a signature from an adult when receiving the order.
Northern Ireland, the Isle of Wight, the Isle of Man, the Scottish Isles or the Channel Islands
We are currently unable to deliver directly to Northern Ireland, the Isle of Wight, the Isle of Man, the Scottish Isles or the Channel Islands. However, we can deliver to a nominated UK port, at the normal delivery charge. Further transport and responsibility for the items will belong to the customer from this point onwards. Furnituretoday will not be able to accept any responsibility for any damage or loss caused in shipping overseas.
The Furnituretoday Customer Support Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact us at customerservice@furnituretoday.co.uk.
Lead Times
If your order contains items from different ranges, the longest lead time will apply.
FAQ’S.
Customer Support
The Furnituretoday online shopping store brings you an unparalleled choice of new and exciting design led furniture that can be purchased safely and easily over the internet.
How do I contact Furnituretoday?
Our Sales Team are available at sales@furnituretoday.co.uk or on 0800 840 9575 Option 2 and can assist you with any enquiries you may have regarding our products.
The Customer Support team at furnituretoday will endeavour to respond to every enquiry as quickly as possible.
Order Processing
How can I place an order?
You can place orders over the internet, by fax, by post or phone.
What is the order process?
Simply browse our online store and click on "ADD TO CART" to any items you wish to order. These items can be removed later if you wish. When you have finished shopping click on the "CHECKOUT" button, which will take you to the order page. Enter your details and credit card information, then send them to us via our secure server. If you prefer, you may also print the order form and send it to us by fax on 01252 783919 or post the order to:
Furnituretoday
The Old Stoneyard
Guildford Road
Runfold
Farnham
Surrey. GU10 1PN
You can also telephone us on 0800 840 9575 Option 2 where you are welcome to place the order with one of our Sales Advisors. You will be contacted within 3 working days to confirm the order and be advised of an estimated delivery date. We individually track the progress of your order, and you will be notified of any updates we receive.
Deliveries
How is my furniture delivered? Furnituretoday use two methods of delivery. Smaller items and orders will be delivered by Parcel Courier. Our Premier Two Man Delivery Service will deliver all other orders to you for a maximum of £28 in England, Scotland* and Wales. For more information regarding deliveries, please click here.
When will my furniture be delivered?
Lead times for each individual product are shown on the product description, and are constantly monitored for any changes. Should we receive notification of any delays or advance deliveries, you will be updated by e-mail.
Payment and Security
What methods of payment do you accept?
We accept all major credit and debit cards, and also cheques with orders sent in the post.
How safe is it to give my credit card details online? Furnituretoday use one of the most secure servers and online systems for all credit and debit card payments and we have never had a reported incident involving credit card fraud using this system.
What happens to my personal details?
Your personal details will remain strictly confidential throughout the order process. Please see our Privacy Policy below.
Privacy Policy
Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes.
Do Furnituretoday's include VAT?
All prices on the Furnituretoday website include VAT.
Policies and Guarantees
What happens if I cancel my order?
An order may be cancelled at any time between the placement of the order and 10 days following delivery of the goods for a full refund. Customers wishing to cancel within 10 days of delivery may take advantage of our 10 Day Money Back Guarantee, providing all goods are returned to us in the same condition they were in at the time of delivery and with their original packaging.
Cancellations must be confirmed in writing by letter, fax or e-mail. Please send cancellation e-mails to customerservice@furnituretoday.co.uk. For cancellations of upholstered pieces, home assembly products and mattresses, please see our Terms and Conditions.
What is your returns policy?
We want you to be completely satisfied with any purchase from Furnituretoday, but in the unlikely event that this is not the case, we can offer a 10 Day Money Back Guarantee, whatever the reason. Goods can be returned within 10 days of delivery for a full refund, provided they are returned with their original packaging. Customers have a duty of care for the product until it is collected from them, and should make every effort to ensure no damage is caused to the item. For full details please click here.
Will my goods have a guarantee?
All goods carry a One Year Manufacturers Guarantee against materials and workmanship. For more information, please see our full Terms and Conditions.
General
How do your prices compare to others?
Our prices represent outstanding value, and as you can see throughout our website, we offer consistent savings on the RRP. We offer a Price Promise service, so if you do find exactly the same product for a genuinely lower price, please do let us know. You can reach our Sales Team by email at sales@furnituretoday.co.uk or on 0800 840 9575 Option 2.
Can you send me a manufacturer's brochure? Our on-line store is our brochure and features all the information and images we have. If you require further information please contact us.
