At Furnituretoday, we are extremely proud of our Delivery Service. We use two methods of delivery, both intended to make receiving your order as simple as possible.
As standard we offer a Premier Two-Man Delivery Service at a cost of only £28 to anywhere on the UK mainland and some smaller items and small orders will be sent by parcel courier at a cost of just £16. You will NOT incur any additional surcharges even in the Scottish Highlands.
Premier Two-Man Delivery Service
You will be advised by email when your order is due into our delivery warehouse.
Our Customer Support Team will then call to arrange a delivery date and will offer a 4 hour time slot with a 1 hour pre call for the day of delivery.
On delivery, your order will be unloaded and delivered into the room of your choice, providing there is reasonable access for this to take place. All deliveries require a signature from an adult when receiving the order.
When you place your order, you may be sent a Delivery Questionnaire. This is sent especially to customers who have orders for large pieces of furniture, and will enable us to determine whether the items you have ordered will be easily delivered into your home.
Courier Delivery Service
Small pieces of furniture, smaller orders and some home assembly items will be delivered by courier. The delivery charge may range from £16, but will not exceed £28.
Once your order has been allocated from stock, it will be packaged for delivery to you, and collected by courier. You will receive an email on the day of collection from our Customer Support Team, advising you that delivery will take place the next day. Courier deliveries will take place between 9am and 6pm, Monday to Friday. If you are unable to take the delivery on the day allocated, the courier will leave an Attempted Delivery Notification, which will ask you to contact them to rearrange another delivery at your earliest convenience. If you have specific days in the week that are more convenient to receive a delivery, please let our Customer Support Team know when your order has been acknowledged, and we will endeavor to deliver on these days, wherever possible. All courier deliveries will require a signature from an adult when receiving the order.
Northern Ireland, the Isle of Wight, the Isle of Man, the Scottish Isles or the Channel Islands
We are currently unable to deliver directly to Northern Ireland, the Isle of Wight, the Isle of Man, the Scottish Isles or the Channel Islands. However, we can deliver to a nominated UK port, at the normal delivery charge. Further transport and responsibility for the items will belong to the customer from this point onwards. Furnituretoday will not be able to accept any responsibility for any damage or loss caused in shipping overseas.
The Furnituretoday Customer Support Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact us at customerservice@furnituretoday.co.uk.
Lead Times
If your order contains items from different ranges, the longest lead time will apply.
